Required waiver form: https://biobidet.com/pages/waiver-form
Shipping
Standard shipping via UPS Ground or USPS is included with each purchase. The estimated delivery time will be approximately 5 - 7 business days from the time of order.
*Delivery is available to Canada, Alaska, and Hawaii. An additional Shipping and Handling fee will apply to shipments going to Canada, Alaska or Hawaii.
Return/Exchange
Bidets:
Bidet seats that have been installed and used are non-refundable due to governmental regulations pertaining to personal hygiene products.
Accessories:
We accept returns on new and unused products within 30 days of shipment date.
Returns must still be in their original packaging with all parts and accessories included or be subject to a 15% restocking fee.
How to obtain service:
To obtain repair service under this warranty, you must contact an authorized service center to obtain an RMA (Return Merchandise Authorization) number. Proof of purchase in the form of a copy of your original receipt must accompany the returned unit for the warranty to be valid. Take or ship the unit pre-paid to the closest authorized service center along with your RMA number and proof of purchase.
To receive an RMA number or to speak with a customer service representative, please call 847-458-2334 or email us.
