All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping on domestic orders over $199 (exclusions may apply).
Orders can only be shipped within the United States and Canada.
At this time we only offer international shipping to Canada for a flat rate of $50.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bio Bidet Innovation LLC is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 1-3 days for the tracking information to become available.
Please note that some carriers continue to be impacted by pandemic delays.
If you haven’t received your order within 1 week of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
For returns or warranty services, please contact Bio Bidet Customer Support.
Returns must be initiated by the customer within 30 days of the purchase date and require an RMA number issued by Bio Bidet Customer Support. Customers are responsible for return shipping costs. Collect shipments will be deducted from the amount refunded. Due to the hygienic nature of our products, Bio Bidet cannot accept returns on products that have been used. All returns are subject to review and can be declined if received in poor condition. Restocking and handling fees may apply.
Due to the difficulty and customer cost in transporting this product, Bio Bidet will NOT accept any smart toilet returns due to the unit being an incorrect size, measurement, shape, incompatible with the customer's bathroom, or the customer simply changing their mind. Due to the large dimension and weight, a white glove curbside service will be used for transporting all smart toilets. The same method of shipping must be used for returns to avoid further damages during transit. Claims for damaged and/or missing items must be received within 48 hours of delivery by email or phone: email@example.com – 847.458.2334. For issues of a unit arriving damaged or missing parts, contact Bio Bidet for an authorized RMA number by emailing firstname.lastname@example.org with your full order information including PO#, customer name, customer phone number, customer address, purchase date, and reason for return. Do not sign for damaged items.
To request return authorization, please see our Return Policy