Shippings and Returns

Shipping

Standard shipping via UPS Ground or USPS are included in the quoted price. The estimated delivery time will be approximately 5 - 7 business days from the time of order.

*Delivery is available to Canada, Alaska and Hawaii. An additional Shipping and Handling fee will apply to shipments going to Canada, Alaska or Hawaii. For shipping quote, please contact our customer service at 877.339.5214.

Return/Exchange

Bidets:

Bidet seat which have been installed or used are non-refundable due to governmental regulations pertaining to personal hygiene products. We cannot accept product returns if the installation hardware kit has been opened or if other signs of use are detected.

Shower heads and accessories:

We accept returns on new and unused products within 30 days of shipment date.

Returns must still be in their original packaging with all parts and accessories included or be subject to a 15% restocking fee.

How to obtain service:

To obtain repair service under this warranty, you must contact an authorized service center to obtain an RMA (Return Merchandise Authorization) number. Proof of purchase in the form of a copy of your original receipt must accompany the returned unit for the warranty to be valid. Take or ship the unit pre-paid to the closest authorized service center along with your RMA number and proof of purchase.

To receive an RMA number or to speak with a customer service representative, please call 877-339-5214 or E-mail us.

Replacement Lids

Shippings and Returns

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